BCLC has added two GameSense Advisors at River Rock Casino in Richmond and Starlight Casino in New Westminster to support Cantonese and Mandarin-speaking players.
“GSAs work to encourage healthy play by having conversations with players about how the games work, the importance of setting limits or just taking a break,” said a news release.
GSA Jonathan Qiao at River Rock Casino offers player supports in Mandarin and English, dispelling common myths about gambling and demonstrating how slot machines operate.
Wilson Tsang at Starlight Casino provides information to players in Cantonese, Mandarin and English, building rapport by listening without judgement and ensuring players know how to seek additional support, if they feel they need it.
In addition to Mandarin and Cantonese, BCLC has GSAs at various B.C. casinos and community gaming centres who have conversations with players in Punjabi, Tagalog, Hindi, French, Serbian, Spanish, Russian, Latvian and English. BCLC also provides printed resources at GameSense Information Centres in Simplified Chinese, Vietnamese, Korean, Punjabi, French, Tagalog, and English.
Research suggests that 80 per cent of patrons who interacted with a GSA reported feeling more informed about player health information, such as when to take breaks, BCLC said.
